September 19, 2021 | Program Guides
Once COVID-19 vaccine’s became widely available, our remote CT/CI workforce was able to quickly stand up vaccine call centers and databases. As our new Vaccine Teams came online, they began calling prior COVID-19 cases and contacts already in our databases to help schedule vaccine appointments and answer questions or concerns they might have. In areas where we worked directly with health care facilities, we did specific outreach to high-risk groups within the patient populations to determine vaccination status and assist with scheduling using the state systems. Our teams also took the important step of making follow-up calls to ensure appointments were kept and that second vaccine doses were scheduled. Additionally, we consulted and developed partnerships with community-based organizations that were best positioned to reach people impacted by health inequity.