When COVID-19 vaccines became available, our contact tracing teams added vaccine outreach and coordination support to their list of services. In this effort, we have prioritized supporting communities of color, the elderly, people living with disabilities, and other groups who experience barriers to accessing these lifesaving immunizations.
As COVID-19 vaccines have become more widely available, Tracing Health has been able to support the vaccination rollout efforts and quickly added vaccine outreach and coordination to our list of support services.
By providing multilingual outreach and education, we connected vulnerable communities such as migrant farmworkers, individuals experiencing homelessness, and homebound seniors with vaccine opportunities.
Remote Vaccine Outreach & Support
Our remote Contact Tracing workforce has been able to stand up vaccine call centers in the communities where we work using our specialized integrated data platforms. Our Vaccine Teams are able to use databases to call prior COVID-19 cases and contacts to help schedule vaccine appointments and answer questions or concerns they might have. We also take the critical step of making follow-up calls to ensure clients kept appointments and that they scheduled their second vaccine doses.
Remote Vaccination Support Services:
Vaccine Ambassador On-Site Support and On-Site Outreach
Tracing Health has also offered in-person vaccine support services in many of the communities where we work. These ‘Vaccine Ambassadors’ provide both direct support at vaccination locations as well as community outreach to provide information about the vaccine.
Tracing Health Vaccine Ambassadors have worked on-location at vaccination sites ranging from suburban Community Health Clinics (CHC) to rural fairgrounds, public libraries, and even remote ranches and farms. They support healthcare professionals and community-based organizations by assisting with all non-clinical aspects of vaccine delivery.
On-Site Support Services Include:
In addition to working directly at vaccination sites, our Vaccine Ambassadors engage in community-focused Vaccine Outreach activities. This includes team members going to various public locations (grocery stores, restaurants, libraries, etc.) and talking to people in their primary language about the importance of getting vaccinated, addressing any concerns they have while also providing resources/location of where they can get the vaccine.