Tracing Health

My name is Sarah Thorwirth, I’m the Training and Development Manager for Tracing Health, and I live in San Diego, California. The most important part of my job is to train the front line workers so that they have the skills that they need to help the most vulnerable communities. Workforce development is giving all of our staff the tools through training that they need so they can do their job to the best of their ability.

At Tracing Health, we take it one step further and that we also give our staff professional development opportunities so that they are even more marketable when they leave our program. This work is more than a job because we’re helping people survive a pandemic in the most vulnerable communities. We provide lots of different types of trainings to our staff at Tracing Health from their onboarding to their role, specific trainings as a Contact Tracer or Supervisor. But one of the most important trainings that we offer is the mental health first aid. And that really gives our contact tracers and our staff the tools that they need so that they can deal with and handle any situation that they could encounter, whether it’s on the phone or in their home life or even on the job.

It’s really important to invest in our staff and their training so that all of them are able to do their job to the best of their ability and so that they are successful with every case that they encounter on a daily basis. Since the inception of the Tracing Health program, we have on board it over four hundred and eighty employees. My one wish is that my work will have a lasting impact on all of the people that I’ve encountered here at this program.

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