Language access and cultural responsiveness is a key element of Tracing Health’s services. By prioritizing hiring from communities most impacted by COVID-19, Tracing Health has built a team of public health professionals who are majority bilingual, racially and ethnically diverse, and/or have lived experience as a member of a community that experiences health inequity.
By providing culturally centered services delivered in clients’ primary languages our team excels at building trust with the people we serve.This includes communities who have had limited or no engagement with the public health system due to systemic barriers and historical and contemporary trauma.
Looking forward, we also know that building trust by providing culturally and linguistically responsive services now, positions our public health and healthcare partners for better relationships with communities after the pandemic has resolved.
52 Languages are spoken by the Tracing Health team. Offering primary language services enables us to more easily gain trust and increase our impact in the communities where we work.
93% of Tracing Health contact tracers and resource coordinators are bilingual or multilingual.
60 % of Tracing Health Case Investigators & Contact Tracers come from the communities they serve.